Support Services

An efficient technology system and is a necessity in today’s world for every business.
If your network isn’t performing the way it should, our IT consultants are ready to help. We provide you a full range of IT Support services for business of any size.
Our professional Support Services will improve your business performance and quality. Hence you will enjoy peace of mind, and you can focus on more important matters.

We do have experience of working with variety of computer systems such as Servers, Storage, Workstations, Desktops & All-in-One PCs, Laptops, etc.
Most noteworthy, we are expert on widely used operating systems including (not limited to) Microsoft Windows, SCO Unixware, HP UX, Sun Solaris, Red Hat Linux, Ubuntu, Apple iOS, Mac OS and more.

We are familiar with almost any of business devices (ie. printers, routers, network switches, NAS, security cameras, HICAPS, EFTPOS, VOIP phones, etc).
Furthermore, we have vast experience of working with many professional business software (ie. Dental for Windows, Best Practice, Oscar, etc).

Prime IT Solutions support variety of large and small businesses, such as Not-for-Profit Organisations, Banks, TV Station, Dental and Health Clinics, Retails, Tradies, etc.
We can provide your business with Occasional Support Services (NO LOCK IN CONTRACT), OR Fixed Fee on-going managed IT Service.

Occasional IT Support Services

If you are a small business with less than five computers and less critical software applications, you probably not need a lot of IT support. But when you do need it, you need it quick. There is no need to have a contract with us. Just call us and our technical support team can jump in fast to solve your problems.
 

Managed IT Support Services

With Managed IT Service, Prime IT Solutions act as the IT department of your business and provide you with a service and support much more than a full time IT specialist employee can deliver to your business. Consequently our service creates very much less cost than such employee.
Prime IT Solutions Proactive Managed IT Service is a combination of “monitoring, maintenance, on-site/remote/helpdesk support” and will bring the following benefits to your business through proper systems management.

PEACE OF MIND

You can relax and rest assured that your IT experts are working on your network and making sure things are running smoothly all the time.
Regular reports keep you informed and you will have a detailed view of your network.

ISSUE AVOIDANCE AND INCREASED PRODUCTIVITY

By monitoring your network and performing regular maintenance, we ensure that issues are identified and avoided wherever possible. Preventable issues will be avoided, so that the IT related issues will not waist your precious time.

COST SAVINGS

Fixing technology issues is more expensive than preventing them. As part of our service we will ensure that a practical disaster recovery plan is in place and regular backup of your systems are taken and kept safe. Avoiding issues and speeding up recovery reduce the operation cost, and most of all prevent business losses by minimising your network downtime.

FAST RESPONSE

Any issues that could not be prevented will be fixed at shortest possible time.

Prime IT Support Services

For further details on our IT Support Services and call us on +61 (08) 9218 8204 or write to us by clicking HERE.