IT Support services

An efficient technology system and is a necessity in today’s world for every business. If your network isn’t performing the way it should, our IT consultants are ready to help. We provide you a full range of IT Support services for business of any size, hence you can focus on more important matters. Our professional services will improve your business performance and quality, and you will enjoy peace of mind. We do have experience of working with variety of computers such as Servers, desktops, laptops, and operating systems (ie. MS Windows, SCO Unixware, HP UX, Sun Solaris, Red Hat Linux, Ubuntu, etc). We are familiar with almost any of business devices (ie. printers, routers, network switches, NAS, security cameras, HICAPS, EFTPOS, VOIP phones, etc) and professional business software (ie. Dental for Windows, Best Practice, Oscar, etc).Prime IT Solutions support variety of businesses such as Not-for-Profit Organisations, Banks, TV Station, Dental and Health clinics, Retails, etc. We can provide your business with Occasional Support (NO LOCK IN CONTRACT), OR Fixed Fee on-going managed IT Service, act as the IT department of your business and provide you with a service and support much more than a full time IT specialist employee can deliver to your business and of course with very much less cost as such employee. Prime IT Solutions Proactive Managed IT Service is a combination of “monitoring, maintenance, on-site/remote/helpdesk support” and will bring the following benefits to your business through proper systems management.

PEACE OF MIND

You can relax and rest assured that your IT experts are working on your network and making sure things are running smoothly all the time.
Regular reports keep you informed and you will have a detailed view of your network.

ISSUE AVOIDANCE AND INCREASED PRODUCTIVITY

By monitoring your network and performing regular maintenance, we ensure that issues are identified and avoided wherever possible. Preventable issues will be avoided, so that the IT related issues will not waist your precious time.

COST SAVINGS

Fixing technology issues is more expensive than preventing them. As part of our service we will ensure that a practical disaster recovery plan is in place and regular backup of your systems are taken and kept safe. Avoiding issues and speeding up recovery reduce the operation cost, and most of all prevent business losses by minimising your network downtime.

FAST RESPONSE

Any issues that could not be prevented will be fixed at shortest possible time.

IT Support services

Prime IT Support Services

Managed IT services.
Helpdesk Services.
Emergency response.
Infrastructure review, design and upgrade.
IT network monitoring and management.
Remote and onsite support.
Network design and implementation.
Network restructuring and migration.
integration, optimization, cloud migration.
Security services – firewall, email, desktop, network, video surveillance.
Operating system installation and tuning
Software installation and configuration
Software problem solving
Data backup/restore
Disaster recovery
Backup monitoring
Virus related issues
General services
Private and group training
Project design, management and implementation

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